If you need further clarification about your membership, please refer to our FAQ’s below. If you can’t find the answer to your question, please email us at info@axisperformance.com.au 

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How do I book in a session?​

To book in an ADP or PRP session you will need to do so online via the MindBody app. Please refer to your welcome email from Axis for instructions on how to use MindBody to book in your sessions. It is advised to book in advance to secure your spot at your preferred times and to avoid incurring late notice fees.

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What if I book but can no longer make my session?​

You can cancel and rebook a session within our minimum amount of notice and if there is availability in the rebooked class. If you cancel within the minimum amount of notice of your session, you forfeit one of your sessions for the week and will be charged a late notice fee.

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What if I’m running late?​

Keep your Coach updated if you will be running late. You will not be able to enter the class after the warm-up has ended and the remainder of the session will be forfeited with a late notice fee incurred. We encourage Athletes to arrive early whilst also allowing time for traffic and parking.

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What happens if I miss a debit payment?

We will reattempt the payment. All payments must be up to date in order to access any Axis services. You can also bring your own account up to date by selecting the payment link the overdue notification email to ensure your services remain undisrupted.

What if I get injured?

As a Performance and rehabilitation facility, our Athlete's continue to attend whilst injured. We modify in order to support you returning from injury. Should you require a medical suspension for hospital stays, surgeon appointments and the like, please refer to the medical suspension section of your agreement.

How do I suspend my membership?

We require two weeks' notice and a Member Suspension Form to be filled in, which you will find at the bottom of our website. A member can suspend their membership for up to four weeks in a 12 month period. You can also suspend if you are away competing for your sport, we just need a copy of the original competition registration and the event details. You can access the suspension request form here.