Frequently Asked Question’s.

What do I need to bring?

Compression lounge
• Photo ID
• Headphones if using personal devices for entertainment (or silent mode only).
• Socks
• Drink bottle recommended
• Appropriate and clean shoes to be removed if using lower body attachments.

Wet Zone
• Photo ID
• Thongs
• A non glass Drink bottle or purchase a drink prior to entry
• All other items must be in a locker (including phone and keys)
• Bare feet are not to be worn anywhere within the facility, the only exception being between bathing pools/spas.

Far Infrared Sauna
• Photo ID
• Thongs
• Bathers
• Full towel (must completely cover the bench where seated)
• A non glass Drink Bottle or purchase prior to entry
• Personal Devices are not recommended however may be used on silent at own risk

Performance Zone
• Photo ID
• Sweat towel
• A drink bottle or purchase a drink prior to entry
• Training shoes

When should I arrive?

Always arrive 15 minute prior to your appointment start time. At your first visit, we have some paperwork for you to complete prior to your appointment. For all other visits, we may require set up time or time for you to get changed etc. In order to not miss any session time, arrive 15 minutes prior, every time.

What if I forget an essential item?

We are unable to check any visitor in without Photo ID. We have personal and medical information on file and it is imperative that we keep that information secure. Treatment recommendations are also based on the information that visitors have provided and notes are always updated and kept on file.

If you forget a drink, thongs or socks, we have them available for purchase.

If you forget a towel, we have them available for hire.

If you do not wish to purchase or hire such required items, you will not be granted entry.

How do I make a Booking?

All bookings are able to be and should be booked online. Alternatively, we recommend that you book at reception prior to departing each booking. Our phone is predominantly for outgoing calls and a team member may not be available to assist you with making a phone booking when you require so please, book online.

All services must be paid for in advance and at the time of booking.

Do you take Group Bookings?

We do not take group bookings. In our experience, with all payments and paperwork required prior to arrival- we have NEVER received a fully compliant group booking and have therefore decided to discontinue taking group bookings.

Should you wish to make a booking with several friends or teammates, you are welcome to email info@axisperformance.com.au to enquire about an appropriate time and we can guide you on the number of spots available and send you a direct link to the session for you to share with your friends or teammates for ease of booking.

Can I simply “show up” and be seen?

We are an appointment only facility and without booked appointments, remain closed. For this reason we do not have the capacity for walk ins and all visitors must have a prior booking or appointment in order to attend the facility.

Do you need to be a Member to visit Axis Performance?

You do not. Members do receive the most access and best value however casual bookings are also welcome as long as they are pre booked. Should you wish to have a tour of Axis Performance prior to making a booking, please email us at info@axisperformance.com.au and book a tour with an Axis Team member.

What are your Prices?

We have over a dozen different services and variable combinations within many departments. Individual service pricing can be found on each service page throughout our website. To enquire about a specific services pricing please email us at info@axisperformance.com.au.